FAQ - Registration

How do I register?   

What are the registration costs?

What are the accompanying persons entitled to?

Where do I collect my Registration Delegate Tickets?

Can I register a group of delegates together?

Why is my payment not going through?

How do I register?

There are two ways of registration:  Online Registration and Offline Registration.

Registration is very easy, just simply click on the orange Registration Icon on the homepage of the website and it will bring you to The Union Services page where you will have the following two options: 

1:  If you have logged onto the site before.

If you are already registered with The Union, fill in your email address and password in the top right hand box and click the 'SEND' button.  You will be brought to the Registration Conference page.   

2:  First Time Users.

If this is your first time logging onto the site, click the 'FIRST VISIT' button.  Here you will be asked for you CU number (Union Membership number) and/or your email address to be filled out and submitted.

Fill out your User Account Information and password and click 'REGISTER' once all fields are completed.

It will then bring you to the Registration conference page.

Registration Conference Page

 Select 'Current Events' and you will see your choice of Online or Offline Registration

Online Registration

Select 'Online Registration' to bring up the online registration form.  This form is to be completed in full and once ready select the 'ONLINE PAYMENT' button for your credit card payment.

Once this payment has successfully gone through, you will be sent a confirmation email with details of your registration.  Print this confirmation out and bring it with you to the Lille 2011 conference.

Offline Registration

For those wishing to pay by bank transfer or cheque, an offline registration will need to be made.  Select 'Click Here to Download the Registration Form'.

This form will need to be completed in full and sent either via email or fax to The Union (details of where to send to are on the form).

Please note, when paying by bank transfer, ensure that you have the delegate name in the payment reference so that we can identify your payment.  Please also include a copy of the bank order with your registration form.

Once your Offline Registration has been received and processed, a confirmation email will be sent out to the email address provided.  Please print this confirmation email and bring it with you to the Lille 2011 conference.

Offline registrations sent without payment will not be confirmed.

For further information on membership, payment options and our cancellation policy please visit our Registration instructions section in the overview tab.

What are the registration costs?

Prices are indicative and may be subject to change:

What are the accompanying persons entitled to?

Where do I collect my Registration Delegate Tickets?

All delegate Registration Files will be available to collect from the registration desk at the conference.  Please bring your confirmation letter with you to the desk, where you will be able to collect you registration file and your delegate pack.  Your invoice for the registration transaction will inside your Registration file.

The registration desk will be located at the entrance to the Lille Metropole area, at the Lille Grand Palais, and will be open from 26 October 2011 at 07:00am.

Can I register a group of delegates together? 

All online registrations must be filled out and submitted separately, with individual payments per delegate.

Should you have a large group and wish to pay with one transaction, please download a separate offline registration form per delegate and fill each registration out with the delegate's contact details and email address.  A different email must be given per delegate registration form in order to confirm the bookings.

Once completed, please send to The Union for processing, along with a copy of the bank transfer.

Why is my payment not going through?

If online payment with a credit card is not working you will need to contact your bank to see what has happened.  Some credit cards will not accept payments unless previously authorised or unless the company is listed as a partner.